Shipping policy

Lead Time

Nearly all of the toys ThemFriends sells are made to order, which means that we need some time to pour and pack your toy after we receive your order. Generally we do not promise anything shorter than one calendar week (seven full days, regardless of weekends) between the time we receive your order and the time we drop it off at the post office. Check the banner at the very top of our website for updates on lead times. During the holidays we will do our best to keep you informed of the "buy before" date to have your order delivered by Christmas.

 

Shipping Options

All purchases, whether shipping was free or not, ship via USPS Priority Mail. They should arrive within 1-3 days after you get the notification that your item has shipped. Because we are a one person operation, we need to keep things simple and cannot offer other shipping options.

 

International Shipping

We do ship internationally via USPS First Class International, which offers an affordable price. Unfortunately we cannot offer free shipping to our international customers. Please be aware that some countries ban the import of goods of sexual nature. We cannot be held liable for purchases confiscated by customs in other countries; however, we will list items as "silicone sculptures" on customs forms to increase the chances your item will make it to your door.

 

Please also know that you will be responsible for any customs fees or import taxes, and that we have no control over how long a shipment may be held up in customs, or how much may or may not be charged in duties.

 

Is your packaging discreet?

Yes, our packages generally go out in USPS priority mailers with no branding on the outside, so there's no way to tell what's inside. The ship-from address will only show "TFT" on the label, and the same thing will show up on your credit card/bank statement.